SUAZIO Privacy Notice

SUAZIO places great importance on your privacy and the careful handling of your personal data. This privacy statement explains how we process your personal data.

This privacy statement applies to the website and services of SUAZIO, and the processing of personal data carried out by SUAZIO.

1. Introduction

“We”, “us” or “our” means SUAZIO with its registered office in Antwerp and enterprise number 0474.403.244

If you have questions about this privacy statement or about the processing of your personal data? Then please feel free to contact our Data Protection Officer (DPO) at security@SUAZIO.com or by post: SUAZIO consulting, 151 Dianalaan, Antwerp, Belgium

Contact – SUAZIO

Philadelphia, USA
POBox 15226 Philadelphia
+12159875884
Info@SUAZIO.com

Antwerp, Belgium
Dianalaan 151, 2600 Antwerp
+32 3 242 80 60
info@SUAZIO.com

2. Lawful Collection and Use of Data

General

SUAZIO consulting collects information in several ways from different parts of our site, our mobile application and other activities such as social media, apps and online, face to face or telephone studies. All the collected data is stored electronically in our database. Below you will find more information on the different processing activities that may apply to you.

The main purposes for which we use your personal data are to:

Website visitor

When you visit our website, we may process your personal data.

1. Why do we collect your personal data?
We collect and process your personal data for the following purposes:

  • communicating when you contact us via this website or another digital channel (on the basis of your implicit consent);
  • Processing your questions, requests and complaints about

2. Personal data that we collect
Within the framework of communication (contact, questions, requests and complaints) that we have with you (via our website, e-mail or other digital channels), we process your name, e-mail address or other data that you provide us with.

3. What is the legal basis for processing your personal data
We process your data in connection with your visit to our website in most cases on the basis of your explicit or implicit consent.

Processing operations for which we rely on your implicit consent:

  • the communication when you contact us via this website or another digital channel;
  • handling of your questions, requests and complaints about privacy

4. How did we obtain your personal data
We obtain personal data because you provide it to us when communicating with us.

5. How long do we keep your personal data?
We Keep your data for as long is needed to handle your questions, requests and complaints about privacy.

Participation in our events

When you participate in an event organised by SUAZIO or one of its partners, we process personal data about you.

1. Why do we collect your personal data?

  • For administration and organization of events or webinars
  • To communicate leading up to or during the

2. Personal data that we collect
To contact you as a participant, we process your identification and contact details.

3. What is the legal basis for processing your personal data
We process your data in the context of your participation based on a concrete interest in the event. You are invited because you had contact with one of us before, expressed an interest in products and services and/or purchased those products and services. Your participation is further fully based on your (implicit) consent.

4. How did we obtain your personal data
We obtain the personal data that you communicate to us when registering or that we have already obtained in a previous contact.

5. How long do we keep your personal data?
We undertake not to keep your personal data longer than is necessary to fulfil the above-mentioned purposes. As we find it useful to know which events you have previously participated in, we limit ourselves to 3 years after the event took place. After that date, data about your participation will be actively deleted or anonymised.

Select you for future studies & contact you for studies

We can contact you for studies via email, through mobile notifications or texts or any other proposed communication options.

1. Why do we collect your personal data?

  • For administration of the
  • To communicate leading up to or during the

2. Personal data that we collect
your identification and contact details.

3. What is the legal basis for processing your personal data
We process your data because you showed an interest in our service and gave us your consent to contact you again for further studies.

4. How did we obtain your personal data
We obtain personal data because you provide it to us when communicating with us. Furthermore, personal data is generated or supplemented by us or our systems (e.g. through your use of our website).

5. How long do we keep your personal data?
We undertake not to keep your personal data longer than is necessary to fulfil the above-mentioned purposes. As we find it useful to know which studies you have previously participated in, we limit ourselves to keeping your data 10 years after the study took place.

Inform you of updates to our services, new features and details relevant to you

We can inform you of updates to our services, new features and details relevant to you through proposed communication options.

1. Why do we collect your personal data?
To be able to inform you about updates to our services, new features or details.

2. Personal data that we collect
Your identification and contact details.

3. What is the legal basis for processing your personal data
It is in our legitimate interest to be able to inform you about updates to our services, new features and details relevant to you.

4. How did we obtain your personal data
We obtain the personal data that you communicate to us when registering or that we have already obtained in a previous contact.

5. How long do we keep your personal data?
We undertake not to keep your personal data longer than 2 years to fulfil the above-mentioned purposes.

Contact our support team

We want to be able to help you when you contact our support team

1. Why do we collect your personal data?
We collect your personal data to be able to help you when you contact our support team.

2. Personal data that we collect
Your identification and contact details.

3. What is the legal basis for processing your personal data
We rely on your implicit consent.

4. How did we obtain your personal data
Directly from the data subject.

5. How long do we keep your personal data?
As long as necessary to process the support request.

Rewards for incentives

We want to be able to reward you with the promised incentives.

1. Why do we collect your personal data?
We want to be able to reward you with the promised incentives.

2. Personal data that we collect
Your identification and contact details.

3. What is the legal basis for processing your personal data?
It is in our legitimate interest to be able to reward you with the promised incentives.

4. How did we obtain your personal data?
We obtained your personal data because you provide it to us when communicating with us for participating in studies.

5. How long do we keep your personal data?
We keep your data until the promised incentive is send.

Prevent multiple entries in studies by the same individual

1. Why do we collect personal data?
We want to prevent the possibility that a single individual has multiple entries in a study.

2. Personal data that we collect
Your identification and contact details.

3. What is the legal basis for processing your personal data?
It is in our legitimate interest to make sure multiple entries aren’t possible.

4. How did we obtain your personal data?
We obtained your personal data because you provide it to us when communicating with us for participating in studies.

5. How long do we keep your personal data?
We undertake not to keep your personal data longer than is necessary to fulfil the above-mentioned purposes. As we find it useful to know which studies you have previously participated in, we limit ourselves to keeping your data 10 years after the study took place.

Market research

1. Why do we collect personal data?
To understand your views about certain products and services or to understand your behaviour in different situations.

2. Personal data that we collect
Identifier, contact details, email address, voice, image, opinion, bank details.

3. What is the legal basis for processing your personal data?
For this processing activity we will be a processor. The controller gives us the instruction to contact you and what kind of personal data we must/may collect.

4. How did we obtain your personal data?
From the controller.

5. How long do we keep your personal data?
Until the research is done, or otherwise agreed in the data processing agreement.

Scientific Research for commercial companies and charitable research organizations

1. Why do we collect personal data?
Including but not limiting to health economics and outcomes research (HEOR), real world research (RWR), observational studies, epidemiology research.

2. Personal data that we collect
Identifier, contact details, email address, unmet needs.

3. What is the legal basis for processing your personal data?
A legal basis has been set by the controller for this process we will be the processor.

4. How did we obtain your personal data?
Through the contact list of a third party.

5. How long do we keep your personal data?
We will only keep your data until the end of the study.

participate in our market research

1. Why do we collect personal data?
we collect and analyse customer data: to provide our clients with our insights and conclusions – and share with them our recommendations for an optimal product configuration.

2. Personal data that we collect
we may ask you for a range of information, including, for example, your personal opinions, and demographic information, such as your age.

3. What is the legal basis for processing your personal data?
We rely on your explicit consent.

4. How did we obtain your information?
Directly from the data subject.

5. How long do we keep your personal data?
10 Years after project completion.

We will never misrepresent ourselves or what we are doing. If you receive an email that concerns you, purporting to be from us, please let us know as shown above in “Contact”.

3. Third Parties and Data Transfer Across Borders:

Our third party partners are all contractually bound to keep any information they collect and disclose to us, or that we collect and disclose to them, confidential and must protect it with security standards and practices that are equivalent to our own.

You can be assured that we will protect your privacy. We will not make your personal information available to anyone without your agreement unless it is for research purposes only or if required by law. This includes your name, e-mail address and phone number

Your personal information may be collected, stored, transferred or processed by our sister companies (SUAZIO LLC), or 3rd party service providers for research-related purposes, such as data processing, and fulfilment of incentives both within and outside the EEA. They are all contractually bound to keep any information they collect and disclose

to us or, we collect and disclose to them, confidential and must protect it with security standards and practices that are equivalent to our own.

4. Confidentiality, Security and Industry Requirements:

We take appropriate technological and organizational measures to protect the personal information submitted to us, both during transmission and once we receive it. Our security procedures are consistent with generally accepted commercial standards used to protect personal information.

All our employees are contractually obliged to follow our policies and procedures regarding confidentiality, security and privacy.

We adhere to the following standards and industry requirements:

  • EphMRA (European Pharmaceutical Marketing Research Association)
  • Insights Association
  • ESOMAR (European Society for Opinion and Marketing Research
  • ISPOR (International Society for Pharmacoeconomics and Outcomes Research)

In the event of an unforeseen incident involving your personal data, we will always inform you in accordance with the legal provisions.

5. Cookie Disclosures

We have a dedicated cookie policy where we describe in detail what kind of cookies we use, what category of cookie and how to refuse or manage the cookies placed on our site.

You can consult our cookie policy on our website or directly here.

6. Accuracy

We take all reasonable steps to keep personal information in our possession or control, which is used on an on-going basis, accurate, complete, current and relevant, based on the most recent information made available to us by you and/or by our client.

We rely on you to help us keep your personal information accurate, complete and current by answering our questions honestly and you are responsible for ensuring that the data controller (which may be us or – more often – our client) is notified of any changes to your personal data.

7. Sensitive Data

SUAZIO consulting won’t collect personal data that is classified as “special categories” of personal data. You can choose whether you provide this data to us or not.

8. Rights of Individuals

To request access to personal data that we hold about you or to exercise the following rights, you should submit your request in writing to the e-mail address shown above in “contact”.

You have the following rights in relation to your personal data:

  • Right to change your mind and to withdraw your consent
  • If we process your personal data on the basis of a consent we have obtained from you, you may withdraw this consent at any time.Right to access your personal data
    • You have the right to access all personal data that we process about you. You can also obtain a copy of this data, which we will send to you on paper or digitally.
  • Right to rectify your personal data
    • If the personal data we hold on you is inaccurate or incomplete, you have the right to have this information corrected or completed, having regard to the purposes of the
  • Right to erase your personal data from our systems,
    • You have the right to request the deletion of your personal data if they are no longer necessary in view of the purposes of this Privacy Statement or if you withdraw your consent to the
  • Right to port your personal data (portability right)
    • As a data subject, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format or to have it transferred to another data
  • Right to restrict processing of your personal data
    • In certain cases, you have the right to restrict the processing of your personal This means that the personal data may only be stored by us and processed for limited purposes. If you would like more information about these particular cases, please contact our Data Protection Officer at security@SUAZIO.com.
  • Right to object to the processing of your personal data
    • If you are of the opinion that your personal data should no longer be processed due to your specific situation, you may object to such processing in the context of our products and services offered in the public interest.

Depending on the processing and the legal basis of that processing, certain conditions or restrictions may be imposed on the exercise of the aforementioned rights.

We shall also notify third parties to whom we have transferred your personal data of any changes that we make on your request. Note that while SUAZIO consulting communicates to these third parties, SUAZIO consulting is not responsible for the actions taken by these third parties to answer your request. You may be able to access your personal data held by these third parties and correct, amend or delete it where it is inaccurate.

9. Data Storage and Retention

Personal information will be retained only for such period as is appropriate for its intended and lawful use, unless otherwise required to do so by law, or contractually agreed by our clients. Personal information that is no longer required will be disposed of in ways that ensure their confidential nature is not compromised.

10. Notification of Material Changes

We reserve the right to change, add to, or remove portions from this Privacy Policy at any time to reflect changes in our business, or legal or commercial practice.

11. Complaints & Country Specific Disclosures

If you consider that our processing of your personal data infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. In Belgium this can be done to the:

Gegevensbeschermingsauthoriteit
Drukpersstraat 35, 1000 Brussel
+32 2 274 48 00
contact@apd-gba.be
dataprotectionauthority.be